Help and contact

Contact us

Email kowais915@gmail.com for anything: help and feedback, safety reports, privacy and your data, or partnering as a venue. Put “Safety” in the subject for safety reports and we’ll look at those first.

We usually reply within two working days, and sooner for safety reports.

Common questions

I can’t find my place. Use search on the Lobby tab, or scan the venue’s table code. Waylo is opening place by place, so your spot may not be listed yet. Email us and we’ll look into adding it.

Waylo says I left, but I’m still here. Location can drift indoors. Tap I’m staying when Waylo asks if you’re leaving, or check in again from the Lobby.

How do I join a home party? Ask the host for the six-character invite code, then open Home & family and enter it under Join with a code.

How do I stop someone contacting me? Open their profile or your chat with them and tap Block. They won’t see you anywhere, and they aren’t told.

How do I report someone? Tap Report on their profile, in the chat or on an activity. See Safety for more.

How do I cancel Plus? Plus is billed by the App Store or Google Play. Cancel in your store’s subscription settings; Plus stays active until the end of the period you paid for. To restore a purchase on a new phone, open Plus and tap Restore purchase.

How do I delete my account? Go to Me → Delete account, or see Delete your account.

Legal

Read our privacy policy, terms of use and child safety standards.